Placement Pros has an opening for a Maintenance Technician in Toronto
Primary Responsibilities:
· Monitoring, supporting, and maintaining GoTransit Train Control Systems (GTCS) IT environment.
· Responsible of GoTransit Train Control Systems control center IT Systems & infrastructure
· Maintain inventory, orders and purchases.
· Collect customer requests and data
· Create tickets for Level 2 Support
· Updates information on parts and suppliers
· Software License management & Inventory
· 1st Level Troubleshooting & IT Support
· Creates periodic IT Health and Performance reports
· Participates in urgent Corrective Maintenance activities to restore service
· Perform all routine hardware checks and routine maintenance.
· Updates Preventative Maintenance schedules according to historical data and deployment of software
· Documents IT maintenance plans & procedures
· Updates and maintains IT test plans
· Participates in system troubleshooting
· Installs, Updates & Maintains all software, firmware, hardware, configuration settings when remote support requires direct local action
· Performs hands-on component replacement or manipulation work
· Capable of following and executing written IT procedures.
· Monitors/retrieves logs from servers and workstations upon request by the Maintenance Manager.
· Capable of analyzing log files.
· In case of failed component, provides logs/events explaining the failure to provide quick failure report to the client
· Works closely with IT System Administrators
· Assists to the troubleshooting of network issues
· Performs basic problem solving and assistance on various software applications and hardware systems
· Communicates & customer services with customer (Metrolinx)
· Generates periodic trend reports on all GTCS resource issues, alarm messages, and failures
· Good knowledge of Microsoft Technologies & Products (Active Directory, SMB, GPO, RDP etc…)
· Basic Networking knowledge (TCP/IP, DHCP, NTP, DNS, SMB, etc…)
· Basic knowledge of Linux Familiar with monitoring tools such as (SolarWinds IPMonitor, Zabbix, Nagios, etc…)
· Familiar with VMware, Hyper-V concepts
· Participates in 24/7 on-site support via rotating shifts
· Participates in 24/7 on-call support
Job Requirements
Required Skills / Qualifications:
Technician degree in Information Technology or Electronics or Equivalent
3 years in a similar role in railway projects
English fluent (speaking and writing)
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.